Welcome to www.diatomcolors.com! To ensure that you understand the delivery service, we provide you with the following shipping terms.
1. Shipping method
We work with many well-known logistics and delivery companies in Australia, including Australia Post, TNT, StarTrack, etc., to ensure that your goods are delivered to your designated address safely and quickly. Depending on your needs, you can choose standard delivery or express delivery service.
2. Processing time
All orders will be processed within 48 hours after payment confirmation. After shipment, you will receive a confirmation email with tracking information so that you can check the status of your order at any time.
3. Delivery time
Standard delivery: Usually delivered within 4 working days. The specific time may vary by region.
Expedited delivery: Optional expedited delivery service usually arrives within 2 working days, depending on your region and the selected logistics company.
4. Shipping policy
Shipping costs are calculated based on the shipping location, destination and weight of the package.
5. Order Tracking
All deliveries can be tracked in real time using the tracking number provided, ensuring you are always informed of the status of your package during transit.
6. Failed Delivery
If the courier is unable to deliver the package, they will usually attempt to redeliver it or hold it at a designated location. You can pick it up by following the instructions provided by the courier.
7. Damaged or Lost Packages
If you find that your package is damaged or not received upon delivery, please contact our customer service team within 48 hours. We will assist you in making a claim and resolving the issue.